Assistant Customer Service Manager (Bellevue)

Company Name:
Bank of the West
## Description
What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values--straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Position Summary
Responsible for assisting and supporting the Customer Service Manager in customer service, sales and branch operations. Understands, communicates and works to achieve the mission of the Bank. This description applies to three levels (Job Codes 1665, 1662 & 1660.) Level assignment is based on a variety of factors including, but not limited to: scope and complexity of responsibility and experience and expertise of assistant customer service manager.
Position Accountabilities
Responsible for fostering growth of relationship within the Bank. Participates in selling and cross-selling Bank products.
Performs operational functions required to maintain compliance with regulatory guidelines (i.e. customer/branch research monitoring completion of back office duties, reporting, etc.)
Assists and relieves in various customer service functions.
Provides superior customer service. Handles customer service problems using established policies/procedures.
May assist Customer Service Manager with branch personnel issues such as employee counselings, balancing and scheduling.
Assists the Customer Service Manager in performing self audits (i.e. certifications).
Assists in the job training and cross-training of the customer service staff.
Supports Branch management in Branch marketing and sales effort. Ensures branch personnel comply with all rules and regulations.
Performs other duties as assigned
## Qualifications
Required Education or Equivalent Experience
High School Diploma or GED
Required Experience
Years of functional/professional experience: Two to four years of branch operations experience including cash handling experience
Field of Experience
High level of knowledge and competency in use of PC-based computer systems
Administrative/Technical Skills
Customer service
Excellent written and verbal communication
Compose letters/memorandums
Operate office equipment
Use of personal computer
Primary Location: United States-Nebraska-Bellevue
Job: Management
Job Posting: May 9, 2014, 12:48:42 PM
Req ID: 005439

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